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Managing Agents
Win schemes on visible service, and handle more of them per portfolio manager.
Grow your portfolio
Win schemes on visible service, and handle more of them per portfolio manager. Master Management prepares the work across every scheme. Your portfolio managers approve every action.
Water’s coming through my ceiling.
Photo attached · via WhatsApp
Portfolio managers chase contractors, answer the same questions and assemble compliance evidence by hand. Owners and tenants can’t see what’s happening, so they ask, and the inbox grows.
Source: [CSOS annual report and year to cite]
Win schemes on visible service, and handle more of them per portfolio manager.
Grow your portfolio
Fewer complaints in your inbox, and a record that proves the scheme was properly run.
Fully compliant
Know what’s happening with your property and your money, on the fly, without having to ask.
Full oversight
Get answers and log problems on WhatsApp, any time.
Less admin
Contractors send updates, photos and invoices on WhatsApp. Conveyancers, accountants and auditors get the figures and evidence they ask for.
Clear jobs, fewer calls
Log cases on residents’ behalf by WhatsApp, so a problem reported at the gate reaches the right person.
Nothing gets missed
Register, documents, rules and channels. Seven logged setup steps take each scheme from trial to live.
Requests, work orders and contractors run through one case engine, from first message to closure.
On-demand statements, insights and analytics, with connectors to your existing accounting system.
Calendar, meetings, resolutions and communications, with CSOS filings tracked for every scheme.
Bespoke modules built to your specification and seen only by your Management Company, so the way you serve your schemes stays yours.
Every decision is checked against the STSMA, the CSOS Act, the prescribed management rules and POPIA before it is made, not flagged after.
Nothing goes ahead without a named, authorised person approving it.
Every decision is recorded with its reason, so you can show the scheme was properly run.
The body corporate customer experience, from a leak report to a closed job.
AI can only automate repetitive admin to a certain point. An experienced person with good judgement makes the final decision.
“Water’s coming through my ceiling,” with a photo. No app to download, any time of day.
Neighbours with the same problem are kept in the loop on one case, not three separate threads.
An early, clear answer on who is likely responsible, with the reason.
A trusted contractor and a time slot are ready before anyone has to pick up the phone.
Nothing goes ahead until the portfolio manager says so.
Residents are updated as the job progresses, and it closes with photos and an invoice on record.
Contractors, conveyancers, accountants and auditors get what they need from a scheme without chasing anyone for it.
The job, the unit and the access arrangements, sent to you on WhatsApp.
Send progress, completion photos and invoices from your phone.
Sign in to see your open jobs and where each one stands.
Conveyancers, accountants and auditors receive the figures and records their matter needs.
Master Management is priced per scheme, per month, so your costs grow only as your portfolio does. Book a demo and we’ll prepare a quote for the schemes you manage.
No. The AI prepares the work, and nothing goes ahead until a named, authorised person approves it.
On WhatsApp, by email or on the scheme portal, whichever suits them. Replies come back on the same channel.
Sectional title schemes governed by trustees with a managing agent, or by an EMA, from mid-size schemes upwards. Homeowners’ associations are planned for a later phase.
The scheme does. If a scheme leaves, its records go with it in a readable report and a standard export.
Yes. Master Management connects to your existing accounting system.
You pay a monthly fee per scheme, from R1,500 excl. VAT. Book a demo and we’ll quote for your portfolio.
We recommend piloting one estate with us over three months, measured on portfolio manager time per scheme, time to close a request and request response time.
We recommend piloting one estate over a three-month period, measured against your own baseline.
Email us to discuss a pilotYour request is addressed to hello@mastermanagement.africa. Send the email that opened to complete it.